Welcome to Luv Ur Grub. By accessing our website, placing an order, making a reservation, or using our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or services.

1. General

These Terms & Conditions govern the use of the Luv Ur Grub website and all services provided by us. We reserve the right to update or modify these terms at any time without prior notice.

2. Orders

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order at our discretion.
• Customers are responsible for providing accurate order and delivery information.
• Once an order has been confirmed and preparation has begun, cancellations may not be possible.

3. Pricing & Payments

• All prices displayed on our website are in GBP (£) and include applicable taxes unless otherwise stated.
• Prices and menu items may change without notice.
• Full payment must be received before an order is dispatched unless otherwise agreed.
• We accept various payment methods as displayed on our website.

4. Delivery Service

• Delivery times provided are estimates and may vary depending on traffic, weather conditions, and order volume.
• While we strive to deliver within the estimated timeframe, delays may occasionally occur.
• Customers must ensure someone is available to receive the order at the delivery address provided.
• Additional delivery charges may apply depending on location.

5. Collection Orders

• Customers are responsible for collecting orders at the agreed time.
• Proof of purchase or order confirmation may be required when collecting orders.

6. Food Allergies & Dietary Requirements

• Our dishes may contain allergens including nuts, dairy, eggs, gluten, shellfish, and other ingredients.
• Customers with allergies or dietary requirements must inform us before placing an order.
• While we take reasonable precautions, we cannot guarantee an entirely allergen-free environment.

7. Reservations

• Reservations are subject to availability.
• We reserve the right to cancel or amend reservations when necessary.
• Customers are requested to notify us promptly if they are unable to attend their reservation.

8. Promotions & Offers

• Promotional offers, discounts, and special deals are subject to specific terms and may be withdrawn or amended at any time.
• Promotions cannot usually be combined unless explicitly stated.

9. Website Use

By using our website, you agree:

• Not to use the website for unlawful purposes.
• Not to attempt unauthorized access to our systems.
• Not to interfere with the website’s operation or security.
• Not to copy, reproduce, or distribute website content without permission.

10. Intellectual Property

All content on this website, including logos, text, images, graphics, menus, and branding, is the property of Luv Ur Grub unless otherwise stated and is protected by applicable intellectual property laws.

11. Limitation of Liability

Luv Ur Grub shall not be liable for:

• Any indirect, incidental, or consequential damages.
• Delays or failures caused by circumstances beyond our control.
• Losses arising from incorrect information provided by customers.

Our liability shall be limited to the value of the order placed.

12. Privacy

Your use of our services is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.