Privacy Policy – Spice Venue

Last Updated: July 2026

At Spice Venue, we respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, place an order, contact us, or use our services.

Restaurant Name: Spice Venue
Address: 23 Newmarket Street, Consett, County Durham, DH8 5LQ, United Kingdom

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Spice Venue, we may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Delivery and billing address
• Order details and customer preferences

Payment Information

When you make payments through our website or third-party payment providers, your payment details may be processed securely by trusted payment service providers. We do not store your complete card payment information.

Website Usage Information

We may collect technical information such as:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited and interaction details

This information helps us improve our website performance and customer experience.

2. How We Use Your Information

Spice Venue uses your information to:

• Process and deliver your food orders.
• Confirm and manage bookings or enquiries.
• Communicate with you regarding your orders and services.
• Provide customer support.
• Improve our menu, services and website experience.
• Manage payments and transactions securely.
• Send promotional offers and updates where you have given permission.

3. Cookies Policy

Our website uses cookies to improve your browsing experience.

Cookies allow us to:

• Remember your preferences.
• Improve website functionality.
• Understand how visitors use our website.
• Enhance our online services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

4. How We Protect Your Information

We take appropriate security measures to protect your personal information from:

• Unauthorised access
• Accidental loss
• Misuse or disclosure
• Unlawful processing

Although we take reasonable steps to protect your information, no internet-based service can guarantee complete security.

5. Sharing Your Information

Spice Venue does not sell, rent or trade your personal information.

We may share information only when necessary with:

• Delivery partners to complete your orders.
• Payment providers to process secure transactions.
• Website service providers who help us operate our online services.
• Legal authorities where required by law.

All third-party partners are required to respect your privacy and handle your information securely.

6. Your Data Protection Rights

You have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where legally applicable.
• Withdraw consent for marketing communications.
• Ask questions about how we use your information.

To exercise these rights, please contact Spice Venue using the details provided below.

7. Third-Party Websites

Our website may include links to external websites, delivery platforms or payment services. Spice Venue is not responsible for the privacy practices or security policies of these third-party websites.

We recommend reviewing their privacy policies before providing personal information.

8. Children's Privacy

Spice Venue does not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that personal information has been provided by a child without consent, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

Any updates will be published on this page with the revised date.