Last Updated: July 2026

By accessing or using the Spice Venue website and services, you agree to comply with the following Terms & Conditions. Please read these terms carefully before placing an order, making a reservation, or using our services.

Restaurant Name: Spice Venue
Address: 23 Newmarket Street, Consett, County Durham, DH8 5LQ, United Kingdom

1. General Information

By accessing or using Spice Venue’s website, online ordering services, or restaurant facilities, you agree to follow these Terms & Conditions.

We reserve the right to update, modify or change these terms at any time without prior notice.

2. Reservations

• All reservations are subject to availability.
• Customers are requested to provide accurate booking details.
• We reserve the right to cancel, modify or reschedule bookings due to unforeseen circumstances.
• Customers should inform us as soon as possible if they need to cancel or change a reservation.

3. Order & Payment

• All online orders must be paid in full at the time of purchase unless otherwise stated.
• Customers are responsible for providing accurate order and delivery information.
• Menu items and prices may change without prior notice.
• Orders are subject to availability and confirmation by Spice Venue.
• We use secure payment methods to process online transactions.

4. Cancellations & Refunds

• Order cancellation requests should be made as soon as possible.
• Orders cancelled before food preparation begins may be considered for a refund.
• No refunds will be issued for partially consumed meals or cancellations made after preparation has started.
• If there is an issue with your order, please contact us promptly so we can assist you.

5. Customer Conduct

• Customers are expected to maintain respectful and appropriate behaviour towards our staff, customers and restaurant property.
• Any abusive, offensive or inappropriate behaviour may result in refusal of service.
• Spice Venue reserves the right to take appropriate action to maintain a safe and welcoming environment.

6. Food Allergies & Dietary Requirements

• Customers must inform Spice Venue about any allergies or dietary requirements before ordering.
• We take reasonable care when preparing food; however, our kitchen handles various ingredients and allergens.
• We cannot guarantee that dishes are completely free from traces of allergens.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Any information collected during reservations, online orders, or customer enquiries will only be used to provide and improve our services.

We do not share personal information with third parties unless required for service delivery or by law.

8. Liability

Spice Venue is not responsible for any damages, losses, delays or injuries that occur due to circumstances beyond our reasonable control, except where required by law.

We always aim to provide high-quality service and resolve any customer concerns fairly.

9. Changes to Terms

Spice Venue reserves the right to update or change these Terms & Conditions at any time.

Continued use of our website or services after any changes means you accept the updated Terms & Conditions.